Saturday, August 1, 2009

Worst. Service. EVER.

Last night we went to a local restaurant for some dinner to celebrate my wife's birthday. We had some drinks, laughs, and some great food, but our server really sucked. We called in a reservation and were seated immediately upon arriving, and our drink orders were taken promptly. We ordered some appetizers and that's about when he apparently checked out. Besides waiting forever to take our actual entree order and never getting our waters refilled (which is a huge pet peeve of mine), we had to wait about 25 minutes to pay our bill (which was incorrect and had to be adjusted). At a point it almost became comical until we realized we missed the showtime for just about every movie playing nearby. As bad as that was, it reminded me of a recent experience that, to this day takes the cake on bad service.

On our way up to Yosemite to hike Half Dome, we decided to stop and grab some calorie infused breakfast at McDonalds in Oakhurst. We arrived there a few minutes before they opened and patiently waited in the car. After about 15 minutes a gentleman employed by the restaurant approached the door (after finishing his cigarette) and proceeded to bang on it until the person who was 15 feet away came to the door and unlocked it for him. I say "him", because even though it was now 5 minutes past opening time, we continued to wait. 10 minutes later the doors open and we get in. My friend was feeling like a burger and asked if they were serving lunch, the "jovial" doorbanger replied with a monotone "it's morning... we serve breakfast in the morning" while, without looking back extended his index finger toward the wall behind him. My friend pointed back in the same direction at the menus on the wall explaining that the lunch selections were up. My friend then began to give his breakfast choice, and mid-sentence the guy walks away and starts changing the sign to the "appropriate" meal. At this point we would have just left, but seeing as we had eight to nine hours of hiking ahead of us, knew we had to eat something and this was the last place on the way. After the grueling process of the three of us ordering we had to wait an additional ten minutes for our "fast food" all the while hearing about parties the employees attended, guys/girls they wanted to hook up with, and how much they all hated their jobs (comforting? no.).
After getting our food (and checking for spit), we noticed a sign posted by the soda fountain that made us laugh. It read:

PLEASE NO LOITERING.
Time limit 20 minutes
while consuming food

Here's an idea: SERVE the food in under 20 minutes and we'll get out of there lickity split! Honestly... a time limit? Aaaaaaaand... this is another reason why I try to avoid McDonalds.